Accessible Customer Service Policy
Accessible Website - While we make every effort to keep all content on this website accessible to all visitors, please contact us for help if you find any information on this website that you cannot access.
Emergency plans for people with disabilities - For information on what to do during an emergency, visit the Emergency Management Ontario page emergency plans for people with disabilities.
Township suppliers and contractors - Contractors, vendors, and individuals the Township of Whitewater Regoin uses to provide goods or services must have their employees trained on how to provide accessible customer service.
Feedback - We want your feedback so we can continue to improve the delivery of accessible goods and services. You can fill out a feedback form, and submit it via phone, email, mail, or in person.
Request for accessibility information or communication supports - For support, fill out the Request for Accessible Information or Communications Support Form (PDF) or contact the Accessibility Coordinator at 613-646-2282 ext. 123 or by email.
Resources - The following training resources are also available through the province at the links below:
The Township’s Multi-Year Accessibility Plan (MYAP) is a requirement under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) . It is a five-year plan to identify, remove, and prevent accessibility barriers across the organization by committing to specific initiatives and outcomes aimed at making sure that people with disabilities can participate in the Township’s programs, services, facilities, public spaces, information, and communication, and employment.
The 2024-2029 Multi-Year Accessibility Plan is attached for review. Please contact Carmen Miller, Clerk by email or call 613-626-2282 ext 123 for an accessible format of the Plan.
The 2024-2029 Multi-Year Accessibility Plan has been passed by council on September 5, 2023.
The multi-year plan sets out strategies to identify and remove barriers to accessibility as required by the AODA.